Website Privacy Policy

Last Updated: June 25, 2026

1. Purpose and Scope

Welcome to Portia & Cleo ("Company," "we," "us," or "our"). This Privacy Policy ("Policy") explains how we collect, use, share, and protect your personal information when you visit our website and any related pages (collectively, the "Website").

This Policy applies when you:

Visit or browse our Website.
Engage with features such as chat, forms, user submissions, or electronic messaging.
Subscribe to our email newsletter or other marketing communications.
Interact with our advertisements or marketing content on third-party websites or platforms.
Purchase products or services through our Website.

This Policy does not apply to information collected offline or directly by third-party websites or platforms, including those operated by affiliates or service providers.

Where required by applicable law, we will obtain your consent before collecting or processing your personal information. By voluntarily providing information through forms, account registration, purchases, or other interactions with our Website, you acknowledge the practices described in this Policy.

For information regarding browsing data and cookies, please see Section 7, Cookies, Tracking Technologies, and Affiliate Marketing.

By accessing or using our Website, you acknowledge the practices described in this Policy. If you do not agree with this Policy, please do not use our Website.

2. Age Requirements

Our Website is not intended for children under the age of 16, and we do not knowingly collect or solicit personal information from anyone under 16.

If you are under 16, please do not submit personal information to us.

If we learn that we have inadvertently collected personal information from someone under the age of 16, we will take reasonable steps to delete it promptly.

If you believe we may have collected information from someone under the age of 16, please contact us at katie@portiaandcleostudio.com.

3. Legal Bases for Processing

We process personal information only when we have a valid legal basis to do so. Depending on the circumstances and applicable law, we may rely on one or more of the following:

Contract Performance. Processing that is necessary to enter into or fulfill a contract with you, such as completing a purchase or delivering a product or service.

Legitimate Interests. Processing that supports our legitimate business interests, such as improving our Website, marketing our services, maintaining security, or preventing fraud, provided those interests are not overridden by your applicable privacy rights.

Consent. Processing based on your clear, affirmative consent for a specific purpose, such as subscribing to a newsletter or opting into marketing communications. Where processing is based on consent, you may withdraw that consent at any time.

Legal Obligations. Processing that is necessary for us to comply with applicable laws, regulations, legal proceedings, or other legal requirements.

4. Information We Collect

Depending on how you interact with our Website and services, we may collect the following categories of personal information:

Personal Identifiers. Your name, email address, telephone number, billing or shipping address, and similar identifying information.

Financial and Payment Information. Payment details necessary to complete a transaction, such as credit card or banking information. Payment information may be processed directly by third-party payment processors.

Geolocation Information. Information such as your IP address or location information provided by your device.

Demographic Information. Information such as age, gender, occupation, or similar demographic information when voluntarily provided.

Internet and Device Activity. Information about your browser, operating system, device, Website activity, browsing behavior, and interactions with our Website.

Authentication and Account Information. Usernames, passwords, account credentials, or other information used to authenticate an account, where applicable.

Media and User-Submitted Content. Photos, videos, files, comments, or other content you voluntarily upload or submit through the Website.

Order and Transaction Information. Products or services purchased, order history, transaction amounts, delivery information, and related preferences.

Customer Service Records. Communications with us, including emails, contact-form submissions, chat messages, and other customer service correspondence.

User Preferences and Profiles. Saved preferences, account settings, reviews, wishlists, or other information associated with your profile, where applicable.

Referral Information. Information you provide when referring another person or participating in a referral program, including the name and email address of the person referred.

We may collect this information directly from you when you provide it or automatically through cookies and similar technologies when you interact with our Website.

5. Sensitive Personal Information

Some information we collect may be classified as "sensitive personal information" under applicable privacy laws. Depending on the services you use, this could include:

Financial account information combined with credentials that permit access to an account.
Precise geolocation information.
Account login credentials, including usernames combined with passwords or security information.

We use sensitive personal information only as reasonably necessary to provide requested services, process transactions, maintain security, prevent fraud, and comply with legal obligations.

We do not use or disclose sensitive personal information for purposes beyond those permitted by applicable law.

California residents may have the right to limit certain uses or disclosures of sensitive personal information. Please see Section 10, Consumer Privacy Rights, for additional information.

6. Sources of Information

We may collect personal information from the following sources:

Directly From You

We collect information you voluntarily provide when you:

Complete a form.
Subscribe to an email list or newsletter.
Create an account.
Purchase a product or service.
Contact us.
Participate in a program, promotion, event, or other offering.

Third-Party Service Providers

We may receive information from third parties that help us operate our business, including:

Payment Processors. Payment gateways and financial service providers used to process transactions.

Analytics Providers. Services such as Google Analytics that help us understand Website traffic and visitor behavior.

Social Media Platforms. Social platforms may provide information when you interact with our content, connect an account, or use social login functionality.

Email Marketing Platforms. Email marketing providers may collect and process information when you subscribe to our newsletter, download resources, or interact with our emails.

Advertising Networks. Advertising platforms may provide information about your interactions with our advertisements and marketing campaigns.

E-Commerce Platforms and Marketplace Integrations. If we use an e-commerce platform or third-party marketplace, those services may provide order and customer information to us.

Shipping and Logistics Providers. Where physical products are offered, shipping or fulfillment providers may supply delivery, address-verification, or return information.

Fraud Prevention Services. We may receive information from services used to identify, prevent, or investigate potentially fraudulent activity.

Automated Data Collection

We may use cookies, pixels, web beacons, and similar technologies to col